| IT Technician III |
Wednesday, December 18 |
|
$52,200 to $76,608 |
The Public Employees’ Retirement System (PERS) is looking for an energetic and committed IT Tech III who takes pride and ownership in their work. This position at PERS will perform as a Help Desk technician and will assist internal and external users with various problems, e.g., website, system, network, applications, email, printers, and phones by determining the nature of the problem and distributing work orders to the proper teams. The incumbent will be required to provide customer service in a professional manner; create and maintain specific records and documentation pertinent to PERS computer systems and programs; perform required maintenance on printers; prioritize jobs and workload based on time commitments and hardware resources; provide quality control of jobs to ensure they are executed correctly; troubleshoot and analyze problems to determine if they can be corrected by the operator or if a higher-level IT staff member must be involved; set up new user workstations, phones, and peripherals; generates reports for staff; perform recurring tasks, data uploads/downloads, backups, data restores and any additional duties as assigned. |